Privacy Policy

1. Information We Collect

We collect information you provide directly to us, along with a small amount of information collected automatically when you interact with our website.

Information you give us

• Name and email address (when you join the waitlist or purchase a VIP Pass)
• Billing details and payment information (processed by our payment provider — we do not store full card numbers)
• Dog's name, breed, and any preferences you choose to share
• Messages and questions you send us

Information collected automatically

• Device type, browser, and operating system
• IP address and general location
• Pages viewed, time on site, and referring links
• Cookies and similar tracking technologies (including Meta Pixel and Google Analytics)

2. How We Use Your Information

We use the information we collect to:

• Process your Founders VIP Pass purchase and fulfill the associated benefits
• Send waitlist updates, opening-day announcements, and member-only news
• Respond to questions, refund requests, and customer support inquiries
• Improve the website, our marketing, and the resort experience
• Detect, prevent, and address fraud or technical issues
• Comply with applicable legal obligations

3. Cookies & Analytics

We use cookies and similar technologies to understand how visitors use the site and to measure marketing performance. Our current providers include Google Analytics and Meta (Facebook) Pixel. You can disable cookies in your browser settings or opt out of interest-based advertising using the tools provided by each platform.

4. How We Share Information

We do not sell your personal information. We share information only with trusted service providers who help us operate PawHaus, including:

• Payment processors (to complete your VIP Pass purchase)
• Email and marketing platforms (to send updates you opted into)
• Hosting and analytics providers (to operate and measure the site)
• Professional advisors (legal, accounting) when required

We may also disclose information if required by law, subpoena, or to protect the rights, safety, or property of PawHaus, our guests, or others.

5. Data Retention

We keep your information for as long as your account or VIP Pass is active, or as needed to provide you with services and meet our legal obligations. You may request deletion of your data at any time (see Your Rights below).

6. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Opt out of marketing emails (use the unsubscribe link in any message)
• Request a copy of your data in a portable format
• Object to or restrict certain uses of your information

To make a request, email bark@staypawhaus.com. We'll respond within 30 days.

7. Children's Privacy

PawHaus is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we'll delete it.

8. Security

We use industry-standard safeguards — including encryption in transit — to protect your information. No system is perfectly secure, however, and we can't guarantee absolute security. If we learn of a breach that affects you, we'll notify you as required by law.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites — please review their policies before sharing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version. Material changes will be communicated by email or a prominent notice on the site.

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